Everyone is talking about AI. Fewerpeople are talking honestly about what it takes to make it work insideorganisations built on decades of layered systems, inherited platforms, andteams that are already stretched thin.

This roundtable is for Telco and Medialeaders who are past the pilot stage and into the harder question: how do youactually move faster on customer experience, product launches, and integrationwithout adding more complexity underneath? The conversation will be peer-led,off the record, and focused on what is genuinely difficult right now, not whatlooks good in a vendor presentation.

If you are managing a modernisation programme, stitching together AI and automation across people and systems, ortrying to accelerate delivery without a big-bang replacement, this is theconversation worth an hour of your time.

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Key Topics:

• Modernising  legacy without burning it down - Rip-and-replace is rarely an option. How are peers incrementally modernising core systems and  workflows while keeping the lights on, managing risk, and building in the right order?

• Orchestrating  AI, people, and systems that were never designed to talk to each other - The hardest part of operationalising AI is not the model. It is the handoffs. How do you build reliable end-to-end flows across platforms, teams, and partners that were built at different times for different purposes?

• Getting  new products and services to market faster - Launch timelines in Telco and Media are still too long, and most of the delay     lives in the integration and approval layers, not the product itself. What are leaders actually doing to compress that cycle?

• Fixing  the customer journey from the inside out - CX improvements that depend on manual coordination or fragile system hand-offs will not hold. How do you build customer journeys that are resilient by design, across channels, divisions, and third-party partners?

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